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Re: Stereo pair stopped working suddenly

Dr-Tanzil
Community Member

Google has messed up someting.

I also face some problem since this week. My mobile can connect from YT music app only to Home Mini speaker. I cannot connect with PC & others. Contacted Google support, but no soild solution received.

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Dr-Tanzil,

 

Thanks for reaching out. I know how it feels when something isn’t working as it should. SInce you contacted our support team, could you provide us with the case number so we can check it for you?

 

I look forward to your response.

 

Regards,

Juni

Dr-Tanzil
Community Member

@Juni wrote:

Hi Dr-Tanzil,

 

Thanks for reaching out. I know how it feels when something isn’t working as it should. SInce you contacted our support team, could you provide us with the case number so we can check it for you?

 

I look forward to your response.

 

Regards,

Juni


 case number is 8-8758000034687

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the details you’ve shared. Based on the conversation, it appears that you were able to cast using your Chrome browser before. Our support team provided troubleshooting. Have you tried those options? You can also check out this helpful link to know more about casting media from Chrome to your Google Home Mini.

 

Cast media from Chrome to your Google Nest speaker or display

 

Thanks,

Juni