Reconnecting after Wifi Change

[richardw999]

I've just changed my router. I have a Google nest but I can't find out how to change the wi-fi settings on the nest to connect to the new router. I've done a factory reset but all that happens is nest tells me to use Google home on my phone to change the settings. But I can't do that of course because my nest is not visible, as it's now not on the same network as my phone. Does anybody have a solution?

[sicsacol]

Hi @richardw999,

Thanks for posting in the community forum. I'm sorry to hear you're having difficulties changing the Wi-Fi information on your Nest device. I understand it can be frustrating when your device isn't working as expected. No worries, let's work together to get this fixed.

Could you tell me what type of Nest device you have? Since you've already factory reset  your Nest device, please set it up again to add it to the new network .

You can learn more about this process by checking out the following article: Change the Wi-Fi network of your Google speaker or display.

Let me know how it goes after trying these steps. I'm happy to assist further if needed.

Best regards,
Jonathan