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Reg: Google mini

Dhanush
Community Member

I am unable to use the Google mini India which was bought by my cousin from US. It says this device was manufactured for different country so how can i setup it?

1 REPLY 1

JuanCH
Community Specialist
Community Specialist

Hi Dhanush,

 

Thanks for reaching out to the community! I understand your Google Nest Mini (2nd gen) can't be set up in India which was bought by your cousin in the US because it indicates it was manufactured for a different country. I know how frustrating it might be when your device is not working as expected. I'll be glad to help!

Google Nest products are optimized to work best with specific WiFi standards depending on where they are sold. This means if you buy a product in one country, it may not work as expected or may not work at all if you try to use it in a different country than where it was purchased.

To isolate the cause of the inconvenience, please try the following steps: 

  • If your router is a dual-band router and has different network names for the two Wifi bands, make sure you are connecting to the 2.4 GHz band and not 5 GHz.
  • Log in to the admin page of your router (refer to the manual or the back of the device).
  • Navigate to Wifi or Wireless settings (the naming of the menu options you see will differ by router manufacturer, and you may need to click to go into "advanced" settings to see some options).
  • If your router is a dual-band router and doesn't currently have different names for the two bands, look for an option to turn on different network names for the two bands
  • If "Wifi Protected Setup" or "WPS" is enabled, disable it.
  • Set your Wifi channel/band (channel selection) to a value between 1 and 10.

 

Keep me posted; I look forward to your response. 

 

Best regards,
Juan