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Ripristino dati di fabbrica

Lilla_boh
Community Member

Ho cambiato router ,linea wifi e password. Non riesco più ad accedere al dispositivo perché non riesco a farlo collegare al wifi

 

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @Lilla_boh!

 

Thank you for reaching out to the community. I'm sorry to hear that you can't access your device due to a network change. I'll be more than glad to help you with your device. Before we start, could you please reply to the following questions:

 

  • What type of device do you have? 
  • Do you use the Google Home App or the Nest app?
  • Have you tried some troubleshooting? 

 

In the meantime, you can take a look at the following article: Factory reset Google Nest or Home speakers or displays.

 

I’ll be waiting for your reply.

 

Best regards,

 

 

Derick.