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Routines broken

Ruldis
Community Member

The setup: 

- Nest audio, a phone that has norwegian set as it's primary language and the wifes phone that has english

The problem:

- If I am using the nest alone, routines work as expected, for example - "Hei, google! God morgen!" presents me with the preset routine. Weather, calendar, tell me if the phones battery is low - start news in norwegian. Mind you we use Norwegian as the primary language. Since fairly recently, whenever I add my wife this routine blows up. It will randomly give me news in english - but worst of all it just repeats "sorry, I didn't understand that" several times and then starts norwegian news anyway (or randomly - english news).

I can repeat the presentation through each reset by adding the wife. Haven't found this exact problem described previously. Am I entitled to go full Karen here and burn with gasoline, or is there something easy that I've missed and am losing my mind over nothing?

10 REPLIES 10

listairee
Gold Product Expert
Gold Product Expert

Hello @Ruldis,

Thanks for reaching out. Did you add a second language to Google Assistant? You can follow these steps to do that, which might help you solve this issue.

Hope that helps! 🙂

Ruldis
Community Member

We've tried this - removing/adding languages several times. Even changing and syncing our system languages. It DOES say beta under multiple language support, but it did also WORK before with no hiccups at all. 

Dan_A
Community Specialist
Community Specialist

Hi  Ruldis,

 

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made?

 

We might have to add your wife as a home member for her to set up a voice match to be recognized by your Nest Audio. Follow the steps below:

 

  1. Open the Google Home app.
  2. Switch to the home you want to share.
  3. At the top, tap Add > Invite home member > Invite person.
    • If you don't find "Invite home member," tap Add person to home.
  4. Enter the name or email address of the person you want to invite to your home > tap Next.
  5. Review what’s shared when you add someone to your home > tap Next.
  6. Review the person’s access to your home > tap Send.
  7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
    • To invite them, tap Add to Family.
    • To skip this step, tap No Thanks.
    • Note: You can have up to 6 members in a Google Family Group.

 

The person you invite should receive an email with instructions.

 

Note: If the person you want to invite has already requested to join your home, you need to accept that request instead of sending a new invitation.

 

For additional information about home members, see this guide.

 

Once done, if voice match is needed, follow the steps in this link and tell me how it goes.

 

Thanks for helping,  listairee.

 

Best,

Dan

Ruldis
Community Member

Hello Dan!

I cannot really recall when the issue started exactly, but if I recall correctly it was the end of december 22'. The speaker was bought and set up in june of 22' and since then I had not made any changes to any settings. I have since restarted/reset it several times to no avail. 

The wife has been a member of the houshold from the very start, she set up her own voice match and as I mentioned - it worked perfectly fine, and could distinguish between norwegian/english. We've also tried to go through the setup from her side - with the only change being that HER routines work fine, but mine are still broken. 

I'm still getting the  "sorry, I didn't understand that" to events/weather/battery status in my morning routine, the news start - BUT - an even weirder thing happened after the most recent attempt at resetting everything - google will read norwegian news station names in english (as in - the english voice reads norwegian text), but then the news stations play just fine. 

I think we've tried most everything now except resetting our phones. 

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

Ruldis
Community Member

No, unfortunately I'm stuck with the same problem I had. Unsure what else there is left to try...

Dan_A
Community Specialist
Community Specialist

Hey there Ruldis,

 

I understand. For confirmation, when you mentioned the reset, was it the same steps as what you see in this link? Otherwise, try the factory reset steps to revert your Nest Audio to its default and original settings. You might also need to re-install your Google Home app instead of resetting your phone to start fresh.

 

Let me know how it goes.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there Ruldis,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan