Same songs keep getting repeated when playing YouTube Music in my Nest Hub Max

[s21deg]

When I ask "hey Google play some music" it does so but sometimes it plays 3 or 4 songs and will repeat forever until stopped, other times will get stuck on two songs! It's highly annoying, Anyone know how to fix this?

Software version is 51.0.24.513642888

Chromecast version is 1.68.353511

[Muddi]

Hello s21deg,

Thanks for reaching out. I know how it feels when you're having issues playing music on your Google Nest display. Let's try to get to the bottom of this. A few questions: when did the issue start? What is your default music provider? Are you trying to play the music on individual devices or in a group? Does the same thing happen when you manually cast the music from your phone to your Nest displays?

Let's try these steps below:

1. Move your Google Nest devices within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Nest devices and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,

Muddi

[s21deg]

Hi there

Issue has been on going for a couple of months now, Derfault Music provider is Youtube Music,Just trying to play music on this device, The router is withing 5m of the device and i get 300meg broadband so i dont think the network is at fault, I have rebooted a few times but the problem still occurs regularly

Cheers

[Muddi]

Hey s21deg,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[s21deg]

Form filled in,

The camera on the device also stoops working, I get notifications and can see the camera via the nest app for a couple of hours then I have to reboot it to get it to work again!

[Muddi]

Hi s21deg,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi