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Samsung phones lost ability to connect to Nest/Google Home devices

Community Member

I've gone through 3 different Samsung phones with the same results. 

I'm able to add me devices to google home. For a short amount of time, I'm able to control, play music, access the devices from my phone. 

After an indeterminate amount of time I loose the ability to control my devices. 

When clicking on the device in Google Home, it will say Connecting... For approx 30 seconds them time out. 

When clicking on the gear setup for the device it will say "Some settings are available only when your mobile device and this Livingroom speaker are connected to the same Wi-Fi network"

I have confirmed that the devices are on the same WiFi, I've separated 2.4 vs 5 and insured that they are on the same band and radio. 

I've also performed the following troubleshooting to no avail:

- rebooting the phone;

- rebooting the Wifi network;

-un- and reinstalling Google Home app;

- turning of battery optimization for Google Home App;

- switching to Fly Mode and just enabling Wifi.

- I have also recreated this on 3 devices. Each phone has been reset to new, and fresh installs have been done.

The issue always reoccurs. 

This only happens with Google speakers/Nest Audio devices. My lights, TVs, even Nest thermostat work fine. 





Community Specialist
Community Specialist

Hello Hsramy,

Thanks for reaching out. Oh no! That is not great to hear that you are unable to connect to your devices. I definitely understand your concern and apologize for the inconvenience caused by this issue.


Let's get this issue resolved as soon as possible. I have gone ahead and made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-8831000032067. 

Community Specialist
Community Specialist

Hi All,


We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team with your Case ID regarding questions about this issue, or start a new thread and we'll be happy to help.