Satisfaction

[Jarosz]

Hub went offline on Tuesday, checked with my daughter and hers went out too. Went through all of the troubleshooting and resets. I called the tech support last night to get someone to help me get my Max Hub back up. Went through all the steps again with the tech, she also was sharing my screen to see what was going on. When nothing worked she elevated it to the next tier, Jay was the next tech and we still had no success. He shared with me there was a software update, but we did not receive any notification on this. My Max Hub was working fine until this. My daughters came back on line. Jay shared he would elevate my claim higher, but my warranty was out and he couldn’t guarantee any resolution. He said he would reach back out to me by email on their answer. 30 minutes later he said I would have to buy anew one. This shouldn’t have went out after only 4-5 years. I ‘m starting not to go with another Google product.

[Rusell]

Hi Jarosz,

Thank you for posting in the community. I'm sorry to hear that, as you mentioned that you already contacted us the team would like to learn more about this behavior.

When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Fill out the relevant information in the form as:

• Community Thread
• Community Username
• Reference case number

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 
Best regards,
Rusell.

[Jarosz]

3-6124000037050. Your Google Support Inquiry, not sure what else you need

Jarosz,  not sure of  the thread 

[Rusell]

Hi Jarosz,

Thank you for posting in the community. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any questions or concerns in the future, feel free to reply to this post.

Best regards,
Rusell.

[Jarosz]

Speakers/ displays was the thread