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Says "google home needs to be updated"

Johnip
Community Member

Today I updated my network so needed to let Nest know the new network details. But I keep getting response "need to update Google Home app" even though I have updated it.

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi Johnip,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing after you update your network. In this case, I just need to confirm if you try to update the network with the next steps:

  • Make sure that your mobile device or tablet is linked to the same account as your device.
  • Open the Google Home app.
  • Tap and hold your device's tile.
  • Tap Settings > Device information.
  • Tap Wi-Fi > Forget this network.
  • Return to the Google Home app home screen and tap Devices > Add > Google Nest or partner device.
  • Follow the in-app steps.

Please keep me posted. I'll be waiting for your response.
 
Best regards,
Jenny