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Screen issues

Kelleyboy12
Community Member

Updated my Google nest hub and as soon as it was done the screen went black but the volume button works and I can still talk to it, how do I fix this??

 

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi Kelleyboy12,

 

Thanks for bringing this up.

 

We're sorry to hear about this. Could you tell us if you're already done with performing a complete reset after you've experience this? If not, let's try it first to see if there are any changes on its behavior. Lastly, please make sure that your Google Nest Hub is directly plugged in to the power source and is using the original power cable of it.

 

Keep us posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess