Service repair in Colombia

[juanolayaf]

I’m located in Colombia and I had an accident with my device and the glass brote, screen works fine, but the glass is broken. Its been very difficult to find a place or separe part in Colombia to fix the device, do anyone know or could help me see of I can fix my device in Colombia ? At least what I’m looking is to get a spare replacement glass so I can find someone in my city to install it or if there’s a place where I can send it, that would be great, thanks for your help.

[tajennifer]

Hi juanolayaf,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Hub device, which has a broken glass. I understand that you are looking to repair this in Colombia. I'll be happy to share more information about this with you.
Currently, getting a spare replacement glass for your Nest Hub device and having it installed by a third-party repair shop in Colombia is not a recommended option, and I would strongly advise against it since this could negatively affect the functionality and integrity of your Nest Hub device.
I hope this information helps.

Best regards,
Jenny

[juanolayaf]

Thanks tajennifer for your response ! Please share more information with me of the options I have to repair the broken glass, I understand your concern about not going to a third party vendor, but it seems there’s not too many options here in Colombia. If you could help me to find a Solution I would greatly appreciate it since I haven’t been to fix my Nest Hub or find a solution. 

[juanolayaf]

Hi @tajennifer @I’m really hoping to hear back from you to review more posibilites that I could have to fix my Nest Hub, please let me know of there’s something I could do ! Thanks !