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Set up Google Nest but now it’s stuck on set up screen

Rdianco
Community Specialist
Community Specialist

‎08-25-2021 02:49 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Lilly Rosanna 

 

I restarted the nest after not responding for weeks, and now it’s been set up again but won’t get off the start up screen. I turned it off and on and now it’s asking me to set it up but it’s still registered in the Google Home app.

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Rdianco
Community Specialist
Community Specialist

‎08-25-2021 02:50 PM

Hi All,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback via Google Home App or your device with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback via Google Home App or your device with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
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