Setting up Nest Hub Max with Android TV results in no Netflix on Hub Max

[Rdianco]

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Original poster: Don Andrews 9626 

I installed a new Nest Hub Max today. My existing system is composed of the following before I added the hub Max:

Google Nest Mesh WiFi System (Router with three points) One Extra Google WiFi Point

Google Audio Speaker.

An NVIDIA ShieldTV with Google Assistant enabled.

The issue I am having is that going through the setup and tutorial where the Hub Max is asking me to issue commands like "Start Netflix" or "Play {TV show} on Netflix" it ALWAYS starts Netflix on the Should TV. Even in the menu on the Hub under Media, I've tried pressing and holding on the button for 'Start Netflix' but it starts the ShieldTV.

This doesn't seem normal, and I'm trying to figure out how to get this working properly without disabling the link from the ShieldTV to my Google Account, as I like to use the assistant in the living room when I want to search something, or shut down the HUE lights in the living room.

Any ideas?

[frances]

Hi Don Andrews 9626,

Thank you for your post. I can definitely understand your concern, this seems like a very pesky issue. I would be more than happy to help find a solution. First, I have some quick questions.

• First, since you have ShieldTV linked to your Google Account, it is your default service.
  • So if you command any apps or media, ShieldTV with react first. 
• Your best bet is to have a clearer command to override the default service.
  • What happens when you command "Start Netflix on Google Nest Hub Max" (saying the device name)? Does this issue still occur?

In conclusion, since you have ShieldTV linked, it will always act as the first service to your commands.

Please let me know if you have any other questions or concerns. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.