I've owned my 2nd gen nest hub for about 6 months now, the sleep sensing was the main appeal along with a smart to display at the bedside to control home devices. However the stupid device regularly wakes me up when I'm in a light sleep. The sleep sensing thinks I'm awake and then lights up the bright display in my dark room with an unprompted and unwanted screen (see my photo) offering sleep data automatically. My Google account history shows this as a Google assistant activity asking for sleep data despite me not asking since I'm trying to sleep. The only help I've had from Google support over email was to turn off sleep sensing, but that's the main reason I purchased this intrusive buggy thing. Has anyone else had this issue? I've tried changing every setting possible and it keeps on happening on a far too regular basis. I don't understand how Google haven't been able to provide a firmware update to fix this after the months of trouble shooting and testing I did with support over email.
I'm sorry for the trouble this may have caused you — let's figure this out.
I'd like to look further into this — do you have the reference number or case ID of your interaction with our support team?
Thanks for the details. I'll forward your case and check this with our team. For the meantime, can you provide us the cast and software version of your Google Nest Hub?
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