So you closed my thread a week ago, without solving my problem, and I still haven't been contacted by support over email. What kind of support forum is this?
Apologies for this. Kindly fill up this form with all the needed information then let me know once done so I can check it right away.
Chiming in-- have you had the chance to fill out the form? Feel free to respond once you're done.
I filled in that form weeks ago
I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Thanks for posting.
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