Sleep sensing not working

[Gracy]

First of all, Sleep sensing is already activated in google home app.

But when I go to google nest, it is deactivated. And says activate from google home app, and there is a message 'send a link to mobile.' and even when I touch it , link never comes to my mobile. 

I'm in Aus and it is google nest 2nd gen. So I can use sleep sensing feature. 

How can I fix this problem?? Thank you.

[Jake]

Hey Gracy,

Sorry for the late reply. I wanted to follow up and ensure your device is working properly. Please let me know if you are still having any trouble with the sleep sensing from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Gracy,

I wanted to check in and see if you are still in need of any help with the sleep sensing? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey Gracy,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Gracy]

Hi, thanks for checking.

Funtion is still not working ,

But I am moving to new place so will try with new wifi connection.

Let you know if it's still not working.

[Jake]

Hey Gracy,

I am sorry to hear you are still having issues with the sleep sensing feature. I know this is never ideal, as devices should work as intended. Please let me know if you are still having issues once connected to the new Wi-Fi network. I would like to ensure you are good to go. I did also find a helpful article with more details on the sleep sensing itself. Let me know if that helps.

Best regards,

Jake

[Jake]

Hey Gracy,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you run into the issue or any questions once at your new place, please feel free to create a new post.

Best regards,
Jake