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Smart plug prob

Abedrax
Community Member

Hi all, I have 2 smart plugs that are linked through Smart life app. One plug controls the Fan but has started to turn the fan on every day at 16.00 and turn it off at 22.00. I have factory reset both Google hub and the smart plug but makes no difference. I have also checked for rogue schedules in Google Home app and Smartife but found nothing. Any suggestions would be great. TIA

16 REPLIES 16

Mlabrador
Community Specialist
Community Specialist

Hi Abedrax,

 

Thanks for reaching out. Let's get this sorted out.

 

Quick question — were there any recent changes to the network? Have you tried to check the settings on the Smart Life app under "Timer" to see if there is still a schedule set? If there is, try removing the schedule and then reset the plug. 

 

Keep me posted. 

 

 

Regards, 

Nikki 

 

 

Hi Nikki,

There are no timers or schedules set in either Smart Life App or Google home App, I have emptied the cache in both Apps and also reset the plug and Google Hub to factory settings. Google hub says there are no scheduled tasks or timers when asked.

kind regards Clive

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

Chiming in - please make sure that you don't have existing routine that may trigger this action. If there's a multiple accounts linked on the Google Home app, you might want to check with them also if they have routines that set timer to the smart devices.

 

Keep us posted.

 

Cheers,

MUddi

Abedrax
Community Member

Hi Muddi, I am not aware of extra accounts linked to Google Home App and I cannot find where to look in Google home to find out, the only app that should be linked is Smart Life but there is no info available in Smart Life either.

Thank Clive

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

Got it. Please try these steps below on how to check linked accounts on the Google Home app:

 

  1. Open the Google Home app.
  2. Tap "Settings" then "Household."

Also, please check your routines. Just tap "Routines" on the Google Home app, then check if there are any actions set that turns off the lights.

 

Cheers,

Muddi

Abedrax
Community Member

Hello Muddi,

I have checked routines in Google Home on my phone and nothing appears, thanks to your instructions I now realize that there are two other accounts active I will investigate there settings when possible. Thanks for your help so far I will get back to you later

Clive

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

Got it! I'll keep this thread open for a while so you can update us with the result. Feel free to respond on this thread whenever you experience any issues with your device.

 

Cheers,

Muddi

Abedrax
Community Member

Hi Muddi

I have deleted one of the accounts attached to Google Home and checked the other for any routines or timers that may have been set but found none.  Unfortunately this did not solve the problem as the smart plug came on at 16.00 as usual.  🤔

Clive

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

We appreciate your efforts. Could you tell us the specific make and model of your bulbs? Also, please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

Checking in to see if you had a chance to filled out the form?

 

Cheers,

Muddi

Abedrax
Community Member

Hi Muddi, yes I tried to complete the form but it failed to recognise my phone number (needs to be reformatted) what ever that means

Abedrax
Community Member

Sorry my previous reply was just sent without me completing the reply, this system is just is completely useless. 

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. Also, could you provide the firmware and operating system version of your Nest Hub. Visit this link for the steps.

 

Cheers,

Muddi

Abedrax
Community Member

Hi again, the info you required:

Cast FW  1.60.305621

System FW / Fuchsia  6.20211109.1.3166240

Software  45.1.15.450549110

Hope this is some help Clive

 

Abedrax
Community Member

Update: Yesterday I switched off both Google Hub and Mini and the Smart plug switched on at 16:00

Muddi
Community Specialist
Community Specialist

Hey Abedrax,

 

Thanks for the added information. Please check your inbox from time to time as someone will be reaching out to you. 

 

Cheers,

Muddi