Smart speakers and home app problem

[Nik3]

Hi,

I have a Xiaomi Mi speaker installed in the home app working fine since a half year. Recently I add a second speaker in the home app, this was a Google mini nest speaker in another room.

Mostly I use my smart speakers for playing music on YouTube, by voice command.

At first when I asked the mini nest to play music on YouTube it would do that by playing music on my mi speaker in the other room, but not on it's own.

I managed to correct that by asking to play music on YouTube in the specific room (or device), since then the mini nest played music on it's own device and not on the other speaker.

But...now when I ask on my Xiaomi speaker to play music on YouTube, she answers that she cannot do that there but that I can ask her to play it on another device.

When I ask to play music on Spotify, that works fine on the other hand.

What I tried so far :

- Removed the mini nest speaker from the home app

- Removed the Xiaomi speaker from the home app

- Reset the Xiaomi speaker

- Add the Xiaomi speaker to the home app again.

That all did not help. 

Please, can someone help me further with this problem?

Thanks in advance.

Greetings,

Nik

[Cs5gtt]

Bonjour

Meme chose que toi et j ai rien trouver le pourquoi ca marche plus.

Si quelqu'un a une idée

Merci

[Nik3]

Avec les mêmes speakers (xiaomi et mini nest)? Et tes problèmes ont aussi commencé après l'installation du mini nest?

[Cs5gtt]

j'ai xiaomi Mi Smart Speaker. hier j'ai voulu mettre de la musique reggeaton et la il me dit non il ne peux pas lire sur cette appareil 

voir photo 

[Nik3]

Essaye encore une fois aujourd'hui si tu veux...

Chez moi le problème c'est résolu tout à coup sans rien changer comme par miracle hier.

Je suivais aussi un autre site avec des personnes qui avaient le même problème et c'est là que j'avais lu que ça marchait tout à coup chez eux aussi.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how it feels when there's something wrong with your device. To confirm, are you trying to play music from YouTube or YouTube Music? Is it working before? Do you have the same issue when playing music from your Nest Mini?

Looking forward to your response.

Cheers,

Muddi

[Nik3]

Hi Muddi

Music from Youtube Music.

It worked before on my Xiaomi smart speaker (for months) and when I added my Google Nest Mini recently it did not work anymore on my Xiaomi.

It works well on the Nest Mini.

[Muddi]

Hi Nik3,

Thanks for the information. Please note that we have very limited support on third party speakers with built-in Google Assistant like Xiaomi. If rebooting or resetting the speaker does not fix the issue it is best if you could reach out with the manufacturer for additional steps.

In case you'll experience the same issue on your Nest Mini, a factory reset would normally fix it. 

Cheers,

Muddi

[Nik3]

I did reach the manufacturer and if the problem would have been related my Xiaomi speaker, then a reset would have been the solution. But sadly this did not resolve the problem.

So the issue is related to Google Home app, Google Assistant or the Google Mini Nest.

So please, as I am on a page for help from a Google device here don't let me down because the problem occurs on a Xiaomi speaker. It is a Xiaomi speaker with Google Assistant integrated and Google Chromecast after all. And before I added a speaker from Google (the Mini Nest) there was no problem at all!

Also I'm not the only one experiencing this problem. As well as users of non Google smart speakers there are users of Google smart speakers with this problem.

The Google Assistant that says : "I can't do that here but I can play it on another device.".

Google for it and you will find other cases, mostly unresolved. There is one thread about Sonos too. Can I share this link here?

Please dig a bit more to find a solution and really help customers that have issues with Google related devices, even if the speakers are from another brand. As I said I did a reset of my both speakers and it didn't help. So the issue must be more related to something else.

[Nik3]

Out of the blue my Xiaomi speaker plays YTM again on his own speaker since yesterday.

I was informed on another page with people with the same problem that theirs did it again. And then I tried mine and Yes ☺️

But I still don't know what happened and how to avoid it happening in the futur.

So please if anyone here having knowledge of the subject, can you find an explanation?

How one and the same assistant can do a same act on one device but not on another. And suddenly out of the blue is able again to provide the same service.

What makes both speakers different? The Xiaomi and the Google Mini Nest? Software? 

Is it better not to update? 

Thanks for those willing to help me understand this better.

[Muddi]

Hey Nik3,

Perfect! I'm happy to hear that YouTube Music is now working on your Xiaomi speaker now. I understand that Google Home/Nest speakers and Xiaomi have the same functionalities but have different software versions and manufacturers. Also, we don't have any information on what really happens since the issue is isolated with your Xiaomi speaker.

It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,
Muddi

[Nik3]

No, it's not an isolated problem at all!

I said before : there are several fora and several topics about this subject. 

Why not leave this open for comments?

Why not help other people (or me because it can come back) by leaving this thread open, so that we can read other experiences with this kind of issues. Someone may now the answer. Why this happens and how we can resolve this.

By closing this thread you just block people who maybe can help thinking further and come with real solutions.

Also people who'll have this problem in the futur will have to open a new thread.

[Nik3]

And I accidently marked your answer as solution. How can I undo that?

[Muddi]

Hey Nik3,

I  already removed the recommended answer. I understand that you want us to keep the thread open. However, since the issue is isolated to a third-party speaker it is best to raise this issue with the manufacturer because this has something to do with their integration with YouTube Music. 

I'll keep the thread open for a few more days to monitor your device. Feel free to update the thread if you have questions or concerns about the Google Home/Nest devices.

Cheers,

Muddi