Something went wrong - music not playing

[Robyn2]

All of a sudden my Google Home won’t play any music and instead states “something went wrong, please try again later”. 

I have my Apple Music linked - that doesn’t work.

I try to play music off of you tube - doesn’t work.

I have rebooted the device - doesn’t help.

I have unplugged the device and restarted - doesn’t help.

Any advice? Thank you!

[realjax]

its a bug that google doesn't seem to want to address/acknowledge. As a work around..  when you repeat the request to the mini  4 or 5 times it may start working.

[Muddi]

Hey folks,

Thanks for bringing this up, and my apologies for the delayed response here.

I understand the feeling when your device is not working the way it should - let's dig deeper. A few questions: when did the issue start? How many Google Home/Nest devices do you have? How far are your devices from your router? What other features are affected?

Please try these steps below:

1. Move your Google Home device within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Home device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
3. If you have a dual-band router, try setting up your speaker or display on both the 2.4 GHz and 5.0 GHz bands.

@realjax: Thanks for helping here.

Let me know how it goes.

Cheers,

Muddi

[Jake]

Hey all,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

[realjax]

1} they already were.

2}made no difference.

3) no difference.

[Jake]

Hey realjax,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know once you're done filling out the form so we can check it.

Best,

Princess

[Princesss]

Hi there,

Chiming in to check if you still need help with this? Feel free to update this post, otherwise I’ll be locking the thread.

Best,
Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[realjax]

Yes I filled in the form

[Princesss]

Hi realjax,

Thanks for fillig that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Princesss]

Hi realjax,

We just want to check if anyone has already reached out to you via email regarding this? Let us know if you have questions by responding to this thread.

Best,

Princess

[Princesss]

Hi realjax,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess