Something went wrong

[Geckokerr2]

When I try a voice inquiry…it says “Sorry, something went wrong, try again in a few seconds”.  It used to be only once…now I have to ask several times before it works.  I’ve tried unplugging and rep lugging and it does not work.

[Azarco]

Hey Geckokerr2,

Thanks for reaching out.

Were there any recent changes on your network or set up? Make sure your devices are within 15-20 feet of your router and connected to the same network. Try rebooting your devices and router to refresh the connection. If the issue persists, give resetting your speaker a try to see if that helps.

Looking forward to your response.

Best,

Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hi Geckokerr2,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex