Google Nest Community

Amcmullen · ‎09-01-2021

Recently all of my google home devices started giving the below response when anyone but me asks for a song to be played:

Sorry, it looks like this account can't play videos on YouTube

This used to work for everyone in my family, now only I can play music. We have a YouTube premium account.

has anyone had similar issues?

benkaboo · ‎10-14-2021

yip happening to me too. Basically blows out most of the value I was getting out of these things. Family want me to unsubscribe from youtube premium

GarrettDS · ‎10-28-2021

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

GarrettDS · ‎11-23-2021

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

frances · ‎11-29-2021

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Amcmullen · ‎10-28-2021

The issue seems to have stopped happening. Or at least lessened. The only thing I did was reset one of our devices. However at the time that did not seem to make any difference.

We have had a new issue though. If someone rings the doorbell or sends a broadcast, we hear it on all speakers at a slight delay between each speaker, so it sounds like 4-5 people all talking at once. As such we can never tell what is being said.

frances · ‎11-16-2021

Hello Amcmullen,

Thanks for your patience! I understand your concern of delayed notifications.

The next time this occurs and is an unusually long delay, i.e. the person has already left or been waiting at the door for quite some time before an alert, could you please send in feedback about this issue via your Google Home app or device? It will allow our team to look further into this issue.

Thanks again!