Hi all - I 've used Google products, most every type, for the past several years. My current issue pertains to the Google Home app and Sony speakers with Chromsecast built-in. I hope this is an approriate chat to post my issues.
My home has a total of 11 speakers comprised of Google Mini's 1st and 2nd generation, Hub, Hub Max, the Max speaker and two Sony items; one HT9 soundbar with Chromecast built-in; and a Sony DNR-1080 receiver with Chromecast built-in. All speakers are on my wifi and connected to the Home app.
My issues rely primarily with the Sony soundbar and the Home app. Until recently, I lived in California, with Spectrun internet in my home. I used a Netgear router and the Nest Wi-Fi mesh system., With the exception of You Tube Music sporadically dropping all or a number of speakers, all speakers were accessible through the Home app.
Fast forward to several weeks ago. I moved to Portland. I now have fiber internet through Centurylink. All speakers were connected to the wifi and accessible through the Home app. I am no longer using the Nest mesh wifi. I am using the wifi through the Centurylink modem. Due to hardware issues, Centurylink swapped the fiber modem to a newer version last week, It's model C4000XG. This is when the trouble started. Here's the issue... I have several speaker groups established. An "All Home", and several others. All speakers are accessible through the Home app using verbal commands through any Mini/Hub device, with the exception of the Sony soundbar. The soundbar is on the wifi and I can see it in the Home app. However, the soundbar has become completely unresponsive to starting as part of a speaker group. I can start the speaker individually, but the Home app will not allow me to start other speakers once the soundbar is playing. I get the message "something went wrong". Also, when I start music verbally or through the Home app on the "All Home" speaker group, only the Sony soundbar will start, even though every speaker is listed in the group. So, I created another speaker groupd titled "All house" and added all speakers. When i start music on this group it will play all speakers with the exception of the Sony soundbar.
I have reset the Sony soundbar numerous times and readded to the Home app and rejoined speaker groups. No improvement. I have chatted with Google support on numerous occations. Although they have listened to the issues, they are unable to help and are now recommending it's a Sony issue and to contact them. i would be more inclined to go this route if the speaker groups had not previsouly worked fine on a different modem and wifi network.
It's as if my Home App info in the cloud is not updated for what is happening in my home. I have also had issues getting the Home App to update with the changes I make to the speaker groups.
I know this post is long, but I am at my wits end and hoping, hoping that someone, anyone in this community can speak to these issues and has a probable resolve.
Thank you!
