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Speaker group disappeared

lindead
Community Member

Why do my speaker groups disappear and then prevent me from creating new ones? I'm still able to connect with my voice command, but I'd like co be able to connect from my phone etc 

1 ACCEPTED SOLUTION

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi @lindead it happens sometimes without explanation. Try rebooting your modem and router and reboot your phone. It's stored in the cloud and the Home App can probably identify it even though it's not in your Home app; this may explain why you can't create a group since it exists already. You might also try clearing your cache for the Home App.

View solution in original post

3 REPLIES 3

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi @lindead it happens sometimes without explanation. Try rebooting your modem and router and reboot your phone. It's stored in the cloud and the Home App can probably identify it even though it's not in your Home app; this may explain why you can't create a group since it exists already. You might also try clearing your cache for the Home App.

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from GothamNY. Shoutout and huge thank you to GothamNY for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS