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Speaker wake-up: sorry something went wrong, try again in a few seconds"

DJLEO
Community Member

‎01-03-2022 10:47 AM

We have two Google Home speakers. Apparently there was an update. Now, everytime a speaker "wakes up" (e.g., "Hey Google...") there is a long pause followed "sorry something went wrong, try again in a few seconds" and then you have to repeat your command/question. This has rendered the speakers useless.

Fix?

 

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3 REPLIES 3

SaGe1
Community Member

‎01-03-2022 02:04 PM

I had the same issue with the Google HUB I just got during black friday. Logging into my router and disabling IPv6 fixed the issue. A google search will reveal this is a VERY common issue with Google Devices.. You would think since its so common that Google would fix it, I guess they simply don't care. This issue did not occur on my Alexa devices, only the google one. 

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DJLEO
Community Member
In response to SaGe1

‎01-03-2022 07:28 PM

Thank you @SaGe1 ! I agree--you'd think they would fix this... thank you for taking the time to reply & for the help--much-appreciated. We moving off of Google devices as this experience was crap.

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Azarco
Community Specialist
Community Specialist
In response to DJLEO

‎04-25-2022 09:29 AM

Hey All,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need and we apologize for the trouble this has caused you. If you still need assistance with your Google Nest devices, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Thanks,
Alex

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