Speakergroup suddenly stopped working

[FreddyL]

Last week my Google Home went **bleep** up. Lets state some facts before i post the problem.

-It´s been working fine for 3 years+.

-Ive rebooted every single speaker.

-Ive rebooted the router.

-I cleared all caches.

-I have 3 Google nest, 1 JBL Link portable, 1 Google Hub and one Marshall Stanmore II

-They are all in the same speaker group, Homegroup

-Ive tried deleting and setting the group up again

- The command "Hey Google, play muscic on Homegroup" has always ben answered with "Sure thing, playing music from Youtube music on Homegroup.

The problem

-When i give th ecommand it now answers with. "Sure, playing some music." And only plays it on the closest speaker, ignoring all the other speakers.

-I can go into the Media section of Google home and manually choose my speakergroup, however, The marshall is not listed there. 

-When i go tto the speakergrup setting, there it is, the marshall.

-I can give the voice command to play only on the Marshall, works fine.

-When playing music on the Marsall and i go into the Media section of the home app, th eother speakers are not listed.

-Some uknown reason Google assistence is ignoring the "play on homegroup" part of my.

-This came out of nowhere. I havent down ANY chnages to my network or set up.

Google, fix this. 

[Azarco]

Hey FreddyL,

Speaker groups containing non-Google speakers or Cast-based devices may not work properly in speaker groups if they don’t receive a software update. You may notice that those devices don’t play audio in a speaker group. Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above.

Could you try creating an audio group with only Google Nest speakers to see if you'll get the same result. Also, make sure they are connected to the same network and within the same home structure.

Thanks,

Alex

[Azarco]

Hey there,

How's it going with your devices? Still having trouble with your speaker groups? Let us know, we'd love to help.

Best,

Alex

[FreddyL]

If I go into YouTube Music I can choose "Cast to Home group" and it will play on all my speakers.

If I tell Google by voice command to shut down it does. If I Then tell Google Home to play music on my home group it asks me if I want to continue playing on home group, I say yes and now it plays on all speakers. If I wait for to long it doesn't ask me and again say "Playing some music from YouTube Music" and completely ignored the part of playing on my home group.

Again, this is not a third party software issue. 

Google Home voice command just ignored my command.

[Azarco]

Hello FreddyL,

Thanks for the update. Make sure your devices are within 15-20 feet of your router. Also, you need to be specific on what devices you want to play your music because it will take it as you're only playing to a specific device. You can use the command “Play rock on <group name>”.

Best,

Alex

[FreddyL]

Your not reading my posts correctly.

[Azarco]

Hey FreddyL,

We're sorry for the confusion. To make sure, you're having trouble casting or streaming to your speaker group, correct? Is it also happening when you create a group with only Google Nest devices? Could you provide us the cast firmware version of your devices. 

Best,

Alex

[FreddyL]

Read this thread from the start.

[Azarco]

Hey there,

We know this has been difficult for you. I'll check this with our team, we'd like to ask for the cast firmware and software version of your Nest speakers and Nest Hub. Once done, kindly fill out this form and let us know once done.

Regards,

Alex

[Azarco]

Hello FreddyL,

It's me again. Have you had the chance to fill out the form? 

Thanks,

Alex

[FreddyL]

Fw 282045

Cast 1.56.282045

Fw 299498

Cast 1.56.299498

Fw 299498

Cast 1.56.299498

Fw 309385

Cast 1.56.309385

Fw 21441130

Cast 1.52.272233

[Azarco]

Hey there,

Thanks for that additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Regards,

Alex

[FreddyL]

Don as told.

[Azarco]

Hey FreddyL,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex

[FreddyL]

No reply has been sent an the problem remains.
I can tell Google home by voice command to play music on my "homgeroup"**.
It either does it, ignores my command and plays music on the device im giving the command to or tell my that something went wrong.
If i go into Youtube music i can manually choose "homegroup"'' but it will exlude My Marshal speaker. After this has been done i can use the voice command again if i dont wait for to long. 
Thoug it still excludes my Marshall speaker.  
However, i can directly cast music to my Marshall using either Youtube music or the voice command. 
This started happening a while again.
Can you please stop updating things that are working perfectly fine? 
I am now consider throwing every Google device out since every update sems to ruin my speaker setup. 
Will you ever fix this?
Again, it is NOT third party software, it the Google devices that keep gett unnescessarly updated.

**Name of my speaker group.

[Dan_A]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Dan_A]

Hi FreddyL

That certainly hasn't been easy for you ―  and looking at the thread, a form has already been created. About your Marshall speaker, the best reason is:

• Most Google Nest speaker, display, and Chromecast devices should receive an over-the-air update to allow those devices to continue to function in speaker groups. Refer to the Cast firmware versions below for the minimum versions:
  • Nest Mini, Nest Audio, Nest Wifi Point > 1.56x
  • Chromecast Audio, Chromecast (2018), Chromecast Ultra, Nest Hub (1st gen), Nest Hub (2nd gen), Nest Hub Max, Google Home, Google Home Mini, Google Home Max > 1.54x
• Speaker groups containing non-Google speakers or Cast-based devices may not work properly in speaker groups if they don’t receive a software update. may notice that those devices don’t play audio in a speaker group. Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above.

                      Note: Not all device models will receive software updates. As a result, they may no longer work in speaker groups and will need the Device Utility                                        app to complete each setup.

Refer to the Find your device's firmware version help center article for how to find a device’s firmware version using the Google Home app.

For more troubleshooting steps, click this link: Create and manage speaker groups.

Keep me posted.

Best,

Dan

[FreddyL]

Lovely, so Googles sales plan is to sell products that will upgraded to become obsolete within 3 years?

Now, please change back the software in my Google products so they work like they did 3 months ago.

[FreddyL]

Hi, have Google fixed their s++t yet?

My speakers don't work properly, my Google assistent doesn't work properly. And this all because your d**n updates nobody asked for 

Fix my problem, else I'm throwing every Google product out of my house.

I'm not interested in buying a speaker setup for 300$ plus, have it work perfectly for 3 years and then have stop work just because you updated something.

[Dan_A]

Hi FreddyL,

It seems you've already filled out the form. Do you have the case ID that you can provide so that we can check what's happening.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[FreddyL]

Yes, it is still not working.

[Dan_A]

Hi FreddyL,

I hear you and this case is already escalated. I suggest replying to the email sent to you last October 12, 2022 so our support team can help you further. Please continue the conversation there to avoid confusion. 
 

Best,

Dan

[FreddyL]

As posts in this thread does not tell dates I do not know which one you are referring to.

Also, all information about this case has been given throughout the thread.

[Dan_A]

Hello again,

We know how important this is for you — our team already sent you an email. I suggest continuing the conversation there so we can further check what’s causing this issue. Check your spam, junk or any other options on your email.

Cheers,

Dan

[FreddyL]

Please resend said email.

[Dan_A]

Hi FreddyL,

Got it ― our team will reach out to you anytime soon. Check your email.

Thanks,

Dan

[Dan_A]

Hello again,

I wanted to know if you're still in need of assistance. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan