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Speakers and Displays no longer playing news from selected news sources

aggaram04
Community Member

Noticed this morning that when I asked the assistant to "tell me the news", it started playing some stock list it selected, comprising of reuters tv, fox news, cnn, cnbc, and etc. The Google Assistant ios app still plays the configured/selected news sources but all of my displays and speakers are broken as above. Pls. investigate why this happened and fix it as soon as you can - I don't want to throw my Nest hardware away and this bug makes these devices worse than useless.

1 Recommended Answer

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We hear an update from our team that playing news from incorrect news sources is already resolved. Let us know if you still still experiencing the issue so that we can follow-up.

 

Best,

Alex

View Recommended Answer in original post

15 REPLIES 15

Revver15
Community Member

The same thing happened to my devices yesterday as well.

 

Several restarts and even factory resets have not helped. Removed all news sources from selection list and devices still play Reuters, Fox News, etc.  Home app on phone works as it should, but Home Mini devices won't.  Very. very frustrating.

MichaelP
Diamond Product Expert
Diamond Product Expert

Can you try asking it to "play my news" (instead of "play the news" or "tell me the news")?

unfortunately that did not result in any noticeable change of this behavior - it started playing "Reuters TV" instead of from first defined news source.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out.

 

Sorry to hear that couple of you are experiencing this. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We hear an update from our team that playing news from incorrect news sources is already resolved. Let us know if you still still experiencing the issue so that we can follow-up.

 

Best,

Alex

aggaram04
Community Member

I can confirm that after re-adding my news sources in the home app, the speakers now play these sources instead of the default 'sources'. 

My selected news sources began playing correctly on Saturday as well. Thank you for the assistance.

 

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for updating us about your devices, we appreciate your patience. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Regards,

Alex

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Thanks Princess.  I previously shared that my Google speakers began playing the correct news feeds on Saturday.  They're still working as they are supposed to.

Princesss
Community Specialist
Community Specialist

Hi Revver15,

 

Thanks for the update. I'm so glad that it's already working now. Since this has been resolved, I'll consider this post as complete and lock the thread in 24 hours. 

 

Feel free to start a new thread if you need assistance with your Google Nest speakers and the Community would gladly help.

 

Best,

Princess

That doesn't seem to make any difference. Also, my Nest Mini now thinks it's in Yonkers NY and doesn't want to change it's location even after making sure it's allowed access to personal information. Even another factory reset doesn't help.

Drevilhimself
Community Member

OK, this is really upsetting us. The last thing we want is Fox news, Google, what the hell is going on? 

Pk23
Community Member

I have same problem with google home device