Speakers and displays say im in wrong location

[rhawkes23]

Hi i have 3 Google speakers in my home. (UK). Hub Max, Hub and basic nest speaker. for a long time all was fine but for some reason all 3 now tell me I am in the wrong location. Same street name but about 17 miles away.

I have tried to reset all 3 speakers to factory settings but no joy. i have also checked my address in my Google account and as far as i can see all is fine. I have never been to the other street with the same name as mine, and until my speakers started telling me i was there i could not have told you the post code so there is no way i could have entered this.

Has anyone experienced similar and if so how did you resolve it.

really annoying as my morning routines dont warn me of the correct traffic issues or weather notifications.

Thanks for any help

[MplsCustomer]

@rhawkes23 

Google Nest apparently uses a Google address database of some kind. It sometimes has errors in it. Other customers have had problems because it assigns them to a wrong location, wrong part of town, or wrong time zone.

Google Nest seems to refuse to even acknowledge the problem. They blame the device, or say the customer has entered the wrong address, or ask inappropriate questions, or simply fail to answer. They have never acknowledged that Google Nest uses an address database, much less that it can have errors, and have not provided any way to correct it.

You could try contacting Google Nest Support to see if you have better luck: https://support.google.com/googlenest/gethelp

These are some posts I've seen; the first is quite similar to yours, and Google Nest has not responded:

https://www.googlenestcommunity.com/t5/Apps-Account/Google-moved-my-home-address-AND-street-to-anoth...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Time-Zone-incorrect-on-Nest-Hub/m-p/250...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Time-Zone-incorrect-on-Nest-Hub/m-p/250...

https://www.googlenestcommunity.com/t5/Apps-Account/Verify-home-address-for-emergency-calling-Nest-a...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Incorrect-timezone-on-my-Google-Nest/m-...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Gives-wrong-location/m-p/234962

[MplsCustomer]

@Muddi, @janthadeus , and @Brad :

Here is yet another instance where Google's address database is incorrect. Can one of you please escalate this within Google Nest and provide a process to get Google's address database corrected?

[Dan_A]

Hey folks,
 

@MplsCustomer, thanks for bringing this to our attention. 

@rhawkes23, thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Home/Nest devices.  We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Keep us posted.

Regards,

Dan

[Dan_A]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[rhawkes23]

Hi Dan,

Thanks for asking but yes i do still need some assistance, cannot get my speakers and displays to have correct location at all, all details on my account and app are correct address.

Thanks

[Muddi]

Hey rhawkes23,

Chiming in, have you had the chance to fill out the form provided by @Dan? I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[Muddi]

Hi there,

Just bumping in to make sure that you've seen our responses. Let us know if you still need help, and happy to lend a hand.

Cheers,

Muddi

[rhawkes23]

Thanks for coming back Muddi.  

Sorry for not replying myself, saw your message when i was at work and forgot to reply when got home.  I have now filled out the form as my devices still saying wrong address

Any help appreciated

[Muddi]

Hey rhawkes23,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi