cancel
Showing results for 
Search instead for 
Did you mean: 

Speakers can't find other speakers or group in a home.

eeee82347882479
Community Member

Hi, I have the same issue as https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Speakers-can-t-find-other-speakers-or-g...

This used to work fine now it doesn't work at all.  I have 2 Home Mini and 1 Nest Max.  I tried resetting them.  I tried deleting Google Home app and re-setting up everything.  I tried creating speaker groups with different names.  When I say "Play this on all speakers" or "transfer to all speakers" or "Play this on <name of speaker group>" etc. it says "Sorry, I don't know what you wanted to do" or "Sorry, something went wrong. When you're ready, give it another try." 

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey eeee82347882479,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Hi, yes I've been having this problem for months.  I've tried factory resetting all my devices, uninstall/reinstall Home app, renaming the speaker group, etc...

Jake
Community Specialist
Community Specialist

Hey eeee82347882479,


I am sorry to hear you are still having trouble with the speakers not grouping. I know this is not an ideal situation. I did find an article that has some troubleshooting steps that could be of help. Please let me know if that does, or if you have any questions from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey eeee82347882479,


I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Princesss
Community Specialist
Community Specialist

Hey eeee82347882479,

 

We just want to check if you have seen our response on the previous post? Let us know once you're done filling out the form so we can check it right away.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey eeee82347882479,

 

We've received your form-- thanks for filling that out. Please keep your lines open as someone from the team will reach out to you via email to continue assisting you further.

 

Best,

Princess

eeee82347882479
Community Member

I've tried all of that.  I noticed I can play it on the group if I do it from Google Home app on my phone.  But I can't do it with voice commands.