Spotify Won't Play Nest Hub V2

[stewievslois]

Hi,

My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just get a black screen until eventually the home screen loads again. The same thing happens when I try to cast from the Spotify app or from the google home app on my mobile or play directly from the Hub using voice commands.

Interestingly, if I use the voice command "open Spotify", my playlists are visible on the display but when I try to play one of them the above happens. 

I have tried using a different Spotify account and also experience the same issue.

To try to resolve the issue I have:

• rebooted the hub
• removed and re-linked my Spotify premium account
• reset the hub and then re-linked my accounts

Other apps play music fine, eg BBC Sounds

Any ideas on how to fix this for Spotify?

[Leonel-Dolara]

Same here: I say play x album, its responds "I will play x album on x device" and nothing ever happens!

I cannot understand how something that worked well wont work anymore. Is there a beta testing group at google???

[stewievslois]

It does seem to have been gradually getting worse and worse. I don't even know how to roll back to see if it's the Spotify App on the Hub

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? Thank you for letting us know about what you have tried to fix the issue. Typically, unlinking and re-linking helps to fix the issue or doing a factory reset on the device helps.

Please let me know.

Best regards,
Garrett DS
 

[stewievslois]

Hi,

I have been responding here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-1st-Gen-Crashes-and-Resets-Dai... as the issues are the same

[frances]

Hello @stewievslois

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 14, 2021 regarding this issue.

If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 8-5967000032051. Thank you.

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

[stewievslois]

Hi,

I have been responding here https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-1st-Gen-Crashes-and-Resets-Dai... as the issues are the same

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS