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Spotify streams at lowe quality

HackerscbrHacke
Community Member
When streaming spotify (using spotify connect or voice commands) on google speakers/google capable speakers, the quality on some songs is dreadful (96kbps or lower). Its been like this for at least a year but I have finally done enough troubleshooting to be able to say where I think the issue is......spotify connect and its integration in the home app.
 
I think spotify connect defaults to low quality when you ask your speakers to play something or if you go into the home app (via the media button)/spotify app and tell it to stream spotify on your speakers. I believe voice commands are processed via spotify connect, not chromecast, as If I specifically select a speaker or a group of speakers in the home app and then tap cast my audio, I get much better streaming quality.
 
It took me a while but I finally found a song that always has the issue - "Stricken" by Disturbed with the quality being noticeably low at 22 seconds into the song and onwards.
 
I have tried playing the same song via the following methods and these were the results:
 
Spotify connect - Low quality, cymbals were painful to listen to
Voice command to google speaker to play on spotify- Low quality, cymbals were painful to listen to
Chromecast from phone playing spotify - no issues, sounded good.
Voice command to google speaker to play on apple music - no issues, sounded good
Cast from apple music app on phone (assume this is chromecast) - no issues, sounded good
So in conclusion, the Home app seems to be defaulting to spotify connect, which sounds rubbish. Personally, I dont want to change to apple music but I also dont want to not have the voice command functionality of my speakers producing a low quality result when using spotify.
 
FYI - tried this on multiple devices so its not a cache or install issue. Also Spotify streams at a much lower volume than Apple music?
 
The speakers I have tried this this on, all with the same result:
 
3 google nest minis
 
1 Nest wifi point
 
1 LG SLY8G sound bar and sub (has "dolby atmos")
 
8 REPLIES 8

Jake
Community Specialist
Community Specialist

Hey HackerscbrHacke,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey HackerscbrHacke,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Hi Jake. I moved home and the issue has unexplainably gone away

Sorry, just to clarify. The issue with thay particular song no longer exists. Still notice issues with other songs randomly albeit not very often

Jake
Community Specialist
Community Specialist

Hey HackerscbrHacke,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Hi. The issue still exists. Most recently noticed in when playing the Black Parade by MCR.

 

All the troubleshooting i have done is listed in the original post aside from removign all speakers from the home and readding them one by one.

Jake
Community Specialist
Community Specialist

Hey HackerscbrHacke,


Sorry again for the delayed reply. I am glad to hear the issue kind of resolved itself. Do you mind asking what songs you are trying to play and on what platform? What other troubleshooting steps have you tried? Please let me know, as I would be happy to review further.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey HackerscbrHacke,


I wanted to check in once again, and see if you are still having the issue with a couple of songs? Please let me know, as I would be happy to review.

 

Best regards,

Jake