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Stary up

ALANL2
Community Member

My brand new home hub 2 on power up only shows a demo programme. I have tried a factory reset but no change is made on screen and I not been able to change anything.

Please advise

6 REPLIES 6

Muddi
Community Specialist
Community Specialist

Hey ALANL2,

 

Sorry to hear about your Google Nest Hub, but thanks for bringing this up.

 

I know how challenging it can be not to have a working device when needed. A few questions - when and where did you purchase your device? Do you see a hole or service port at the back or bottom of your device? Also, it would help us a lot if you could send a video showing the issue, so we can check further what's going on with your device.

 

Looking forward to your response.

 

Cheers,

Muddi

ALANL2
Community Member

I don't know how to send pics from here

ALANL2
Community Member

IMG_20220402_120201458.jpg

IMG_20220402_120201458.jpg

The display has a 13amp UK plug. I suspect this a store demonstration model.

Muddi
Community Specialist
Community Specialist

Hey ALANL2,

 

I agree with you. That is a demo device, and Google will not be able to replace it because it's not intended for sale. I suggest that you communicate with the store where you bought it from and ask for a replacement from them.

 

Let us know if you need further help, and the community will be happy to assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey ALANL2,

 

How's your Google Nest Hub? Are you able to get a replacement? Let us know if you need help, and we're happy to assist you.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hey ALANL2,

 

Due to inactivity of this post, I'll go ahead and close this thread from further discussion to keep our community tidy.

 

Feel free to start a new thread if you still need help and we'd be glad to assist you.

 

Best,

Princess