Struggling to get spotify to link to hub max

[AK79]

Struggling to get spotify to link to hub max. I've re-installed both spotify and the google home app on my mobile. Any other suggestions? Thank you!

[Dan_A]

Hello AK79,
 

That certainly hasn't been easy for you ― let’s try the steps below:

1. Uninstall your Spotify app from your mobile device
2. Link your Spotify account to your Google Home app
3. Set it as the default music platform
4. After you link it, you can now reinstall your Spotify app
5. For more details click this link.

Keep me posted.

Best,

Dan

[Dan_A]

Hello AK79,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan 

[AK79]

Thanks Dan for checking. Yes, I did what you suggested just now and.....it worked!!  I cannot believe it was that easy. I've been on the phone to google support for several hours in the last week uninstalling and reinstalling over and over again, disconnecting wifi, factory reset home hub etc. 

I still don't understand why having the spotify app on my mobile prevents it linking it to the home hub but that doesn't matter as it works! Yeay, finally!

Thank you! Thank you!

Actually, now I have your expertise available, do you know if my children can link their spotify accounts (kids 'clean' lyrics only) to the home hub too? Ideally I don't want them accessing my Spotify account. Do you know how I set this level of control?

Thanks,

Anna

[Dan_A]

Hi AK79,

It was a pleasure helping you resolve your concern. You can now enjoy listening to music using your Spotify account. By the way, good job in following the steps.
 

About your other concern, I got this link that will really help you especially about content and its restrictions. Click this link: Set up Google Nest or Home speakers or displays for your child.
 

Give it a try.

Best,

Dan

[Muddi]

Hey AK79,

Chiming in, have you had the chance to check the link shared by @Dan_A? Let us know if you need further help, and we're happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi AK79,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi