05-12-2022 09:46 AM
I tried holding the volume button while plugging it in then it factory Resets then it stuck again. I tried several times and same thing, sorry I was very busy I couldn’t come back and see the replies so I just created a new one. I’ve tried suggestion given on my previous post but it did not work still on G logo
05-12-2022 11:10 AM
Hey Hinocv,
Thanks for reaching out. I know how it feels when something isn’t working the way it should, this is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Give these steps a try:
Best,
Alex
05-12-2022 08:08 PM
Yes and no luck
05-15-2022 09:32 AM
I’ve tried everything that is suggested and still on G gray screen
05-15-2022 01:50 PM
Hi there,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
05-18-2022 01:56 PM
Hi there,
Chiming in to check if you already filled out the form we sent?
Let us know right away to so we can check it.
Best,
Princess
05-24-2022 01:41 PM
Hi there,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess