The issue started on Sunday 8/8/21 when I ask it do to something just says "Something went wrong".

[Rdianco]

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Original Poster: Darren Hughes 5471 

I have rest the Google Nest Hub and still doing the same I have 2 off these and the one in my bedroom have gone the same way now.

[Rdianco]

Hi Darren Hughes 5471,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub devices are suddenly not responding to commands. That sounds very frustrating, and I understand your concern. I would be more than happy to help find a solution with you. First, I have some questions regarding this situation:

• Which model Google Nest Hubs is this post in regard to? (generation number, amount of devices)
• Are the devices powering on and working normally besides this issue?
• Are the devices still showing up as connected in the Google Home App?
• Are they all on the same WiFi network as your other devices?
• Are you seeing any error messages on the device itself or Google Home App? 
• Just confirming, does the  "something went wrong" message occur every single time you ask Google Assistant to do something?
• Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

Thanks for your patience, I look forward to your response.

- From Frances (Community Specialist)