Hey CharlesD,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if you're still having trouble, give resetting your Nest Hub a try. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
Best,
Alex
