10-01-2022 05:24 AM
Tunin will not work unless I now ask 3 times does anyone know a fix?
Is there an update on this as I am still having problems
10-05-2022 03:32 PM
Hey Headwig56,
Thanks for reaching out.
A few questions: was it working before? When did it start happening? When you ask it to play radio, is it acknowledging your command or not responding at all.
Make sure your devices are within 15-20 feet of your router. To isolate any network related issues, could you try setting up your speaker using a mobile hotspot. You need to have a separate phone that will serve as a source of internet (mobile hotspot) and the other as your setup device. Connect your setup device to the other phone's mobile hotspot and set up the Google speakers on that network and see if it'll make a change.
Let us know how it goes.
Best,
Alex
10-06-2022 03:55 AM
This has been happening for months when I originally posted. The conversation was then merged with others who were having the same problem have not heard anything since then. When you ask it to play a station it says playing the radio but nothing happens you have to say it at least 3 times before it works
10-06-2022 01:49 PM
Hey there,
Thanks for letting me know. Additional questions: is it only happening to all stations in TuneIn? How about when playing music? Did you have a chance to reset your Google Home/Google Nest speakers?
Regards,
Alex
10-10-2022 07:51 AM
Hello Headwig56,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
10-10-2022 09:47 AM
Yes I am still having problems
10-10-2022 03:15 PM
Hey Headwig56,
To confirm, are you getting the same result when playing music on your Google Nest speakers? Also, have you tried resetting it?
Best,
Alex
10-12-2022 09:03 AM
Yes have tried re setting turning it off for a day they switching back on music plays from spotify ok
10-12-2022 11:09 AM
Hi Headwig56,
Thanks for trying. Just to make sure we're on the same page, when you said that you did a reset, is it similar to the steps on this link? https://goo.gle/32c7nIF
Best,
Princess
10-14-2022 08:12 AM
Yes that is what I did.
10-14-2022 09:40 AM
Hi Headwig56,
Thanks for trying the steps.
If the issue still persist only with TuneIn, we highly recommend to reach out to TuneIn to check with them if there's any reports related to them.
Best,
Princess
10-17-2022 10:09 AM
Hi Headwig56,
Chiming in-- have you had the chance to try the steps posted above? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
10-18-2022 10:33 AM
Hello there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
10-18-2022 02:15 PM
I am still waiting for someone to solve my problem
10-27-2022 08:51 AM - edited 10-27-2022 08:53 AM
Hi Headwig56,
Sorry for the late revert. Thanks for trying the steps provided in this thread.
We just want to confirm, is it specific to just one radio station or happening to all the stations in TuneIn? Let's rule out the possibility that it has anything to do with the network. Set up your Nest speaker using a mobile hotspot. Follow the steps below.
Keep me posted.
Thanks,
Juni
10-30-2022 10:27 AM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Keep me in the loop.
Regards,
Juni
10-30-2022 02:06 PM
Made no difference
10-31-2022 10:20 AM
Hi Headwig56,
Thanks for trying that. Just to confirm, is the issue isolated to TuneIn only? Could you try to play music through YouTube music and let is know if that will work?
Looking forward to your response.
Thanks,
Juni
11-01-2022 01:55 AM
Yes I can play music from all other sources
11-01-2022 03:07 PM
Hello there,
If all other music platforms are playing, we highly recommend reaching out to TuneIn for more information or reports related to them.
Best,
Dan
11-02-2022 10:42 AM
It is only Tunin on this device that is not working
11-02-2022 10:55 AM
Hey again,
All the more reason to reach out to TuneIn. Contact them about your concern and to get more information about this situation you're having.
Thanks,
Dan
11-03-2022 05:41 AM
They have said it is not them it’s the Google hub
11-03-2022 04:48 PM
Hi Headwig56,
Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
11-06-2022 06:22 PM
Hey Headwig56,
Chiming in, did you had the chance to fill out the form?
Cheers,
Muddi
11-08-2022 01:23 AM
What form have not seen one please resend to my email #
11-08-2022 12:22 PM
Hello there,
We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.
Regards,
Dan
11-08-2022 02:08 PM
Completed the form
11-08-2022 02:30 PM
Hi Headwig56,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Dan
11-07-2022 09:38 PM
Hi there,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi