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Tunin not responding

Headwig56
Community Member

Tunin will not work unless I now ask 3 times does anyone know a fix?

Is there an update on this as I am still having problems

29 REPLIES 29

Azarco
Community Specialist
Community Specialist

Hey Headwig56,

 

Thanks for reaching out.

 

A few questions: was it working before? When did it start happening? When you ask it to play radio, is it acknowledging your command or not responding at all. 

 

Make sure your devices are within 15-20 feet of your router. To isolate any network related issues, could you try setting up your speaker using a mobile hotspot. You need to have a separate phone that will serve as a source of internet (mobile hotspot) and the other as your setup device. Connect your setup device to the other phone's mobile hotspot and set up the Google speakers on that network and see if it'll make a change.

 

Let us know how it goes.

 

Best,

Alex

Headwig56
Community Member

This has been happening for months when I originally posted. The conversation was then merged with others who were having the same problem have not heard anything since then. When you ask it to play a station it says playing the radio but nothing happens you have to say it at least 3 times before it works

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for letting me know. Additional questions: is it only happening to all stations in TuneIn? How about when playing music? Did you have a chance to reset your Google Home/Google Nest speakers?

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hello Headwig56,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

Headwig56
Community Member

Yes I am still having problems

Azarco
Community Specialist
Community Specialist

Hey Headwig56,

 

To confirm, are you getting the same result when playing music on your Google Nest speakers? Also, have you tried resetting it?

 

Best,

Alex

Headwig56
Community Member

Yes have tried re setting turning it off for a day they switching back on music plays from spotify ok

Princesss
Community Specialist
Community Specialist

Hi Headwig56,

 

Thanks for trying. Just to make sure we're on the same page, when you said that you did a reset, is it similar to the steps on this link? https://goo.gle/32c7nIF

 

Best,

Princess

Yes that is what I did. 

Princesss
Community Specialist
Community Specialist

Hi Headwig56,

 

Thanks for trying the steps.

 

If the issue still persist only with TuneIn, we highly recommend to reach out to TuneIn to check with them if there's any reports related to them.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Headwig56,

 

Chiming in-- have you had the chance to try the steps posted above? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

I am still waiting for someone to solve my problem

Juni
Community Specialist
Community Specialist

Hi Headwig56,

 

Sorry for the late revert. Thanks for trying the steps provided in this thread. 

 

We just want to confirm, is it specific to just one radio station or happening to all the stations in TuneIn? Let's rule out the possibility that it has anything to do with the network. Set up your Nest speaker using a mobile hotspot. Follow the steps below. 

 

  1. Phone 1 open hotspot.
  2. Phone 2 connects to Phone 1 hotspot.
  3. Phone 2 download Google Home app.
  4. Factory data reset your Google Nest speaker.
  5. Setup Nest speaker using Phone 2 and use hotspot as a source of network.
     

Keep me posted.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Keep me in the loop.

 

Regards,

Juni

Headwig56
Community Member

Made no difference 

Juni
Community Specialist
Community Specialist

Hi Headwig56,

 

Thanks for trying that. Just to confirm, is the issue isolated to TuneIn only? Could you try to play music through YouTube music and let is know if that will work?

 

Looking forward to your response. 

 

Thanks,

Juni

Headwig56
Community Member

Yes I can play music from all other sources 

Dan_A
Community Specialist
Community Specialist

Hello there,

 

If all other music platforms are playing, we highly recommend reaching out to TuneIn for more information or reports related to them.

 

Best,

Dan

Headwig56
Community Member

It is only Tunin on this device that is not working

Dan_A
Community Specialist
Community Specialist

Hey again,

 

All the more reason to reach out to TuneIn. Contact them about your concern and to get more information about this situation you're having.

 

Thanks,

Dan

Headwig56
Community Member

They have said it is not them it’s the Google hub

Princesss
Community Specialist
Community Specialist

Hi Headwig56,

 

Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Headwig56,

 

Chiming in, did you had the chance to fill out the form?

 

Cheers,

Muddi

Headwig56
Community Member

What form have not seen one please resend to my email #

Dan_A
Community Specialist
Community Specialist

Hello there,

 

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

 

Regards,

Dan

Headwig56
Community Member

Completed the form 

Dan_A
Community Specialist
Community Specialist

Hi Headwig56,

 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

 

Thanks,

Dan

Muddi
Community Specialist
Community Specialist

Hi there,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi