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Unable to scan the QR code for set up

N1987
Community Member

Hi ... I am unable to scan the QR Code on the nest hub . It return me a transcript WRONG QR code . What to do now ?

10 REPLIES 10

listairee
Gold Product Expert
Gold Product Expert

Hello @N1987,

Thanks for reaching out. If you are unable to scan the QR code, you can tap Continue without scanning. Here's the step-by-step instructions on how to proceed.

Hope that helps! 🙂

N1987
Community Member

Thanks for the reply . Let me try this. 

N1987
Community Member

hi... I am unable to find the 9 digit set up code on the bottom of the device . Pls help

listairee
Gold Product Expert
Gold Product Expert

Hello @N1987,

You can try resetting the device to factory defaults and see if that helps with the QR code. Here's a step-by-step guide. You can then use this guide to help you get started!

Hope that helps! 🙂

N1987
Community Member

hi...still the same issue.

listairee
Gold Product Expert
Gold Product Expert

Hello @N1987,

If you are still unable to setup using QR code, there should be a Setup Code under the QR code. You can use that instead.

Hope that helps! 🙂

@listairee 

The Nest Hub does NOT have a 6-character Setup Code. The QR code is displayed on the Nest Hub's screen during the install; I don't think there's any other option besides scanning the QR code on the screen.

@N1987:

During the install process, did you select "New devices"? (You do NOT want to select "Works with Google").

Do you have the latest version of the Google Home app on your phone? You could try deleting and reinstalling the Google Home app.

If you can't get it to work, perhaps you should contact Support starting with the link below. Perhaps your new Nest Hub is encoded with an incorrect QR code, though I've never heard of that happening.

https://support.google.com/googlenest/gethelp

 

Dan_A
Community Specialist
Community Specialist

Hi N1987,

 

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub 1st Gen or Nest Hub 2nd Gen w/sleep sensing? Were there any recent changes made or is it for a first time setup?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.
  4. Move your Nest speaker closet to your router.
  5. Do the setup.

 

Let me know how it goes.

 

Thanks for helping, listairee and MplsCustomer,

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Princesss
Community Specialist
Community Specialist

Hi N1987,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess