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Unable to update address information

KwakVersys
Community Member

I've recently moved house and need to update the address information connected to my Google Home Minis and Nest Minis, but they don't seem to update. I've updated my home on the Google Home app successfully, but when I go to each device in the Home app, then Settings, then Device information, then Device address, it spots there's a discrepancy, saying the address does not match, do I want all my devices to use my new home address. I press 'Yes, match address' but it does not save my new address against any of my devices. As a result I get location information, e.g. weather, for my old address.

 

Anyone got a solution to this?

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Congrats on your new home, I'm sure that's exciting and I'm happy to help with this. 

 

I found a great article that will help you with changing the address in your account and app. 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

KwakVersys
Community Member

This didn’t solve the problem. I still can’t seem to update the address on individual speakers. I have my home address updated for my home as a whole, but there is seemingly no way to force the speakers to update to our new location.

I’m tempted to try resetting them (if I can work out how) and treat them as brand new speakers.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this. 

Doing a Factory Reset on the speakers would be a good idea as well as unlinking and relinking them. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS