12-18-2021 06:13 PM - edited 01-12-2022 04:02 PM
Here's what all of the end users who have to use the Device Utility App have to look forward to
https://www.androidauthority.com/google-nest-chromecast-device-utility-setup-3087008/
The hits just keep coming. Way to go Google
12-19-2021 04:25 AM
Same thing here with the google nest hub 2nd gen. Can't change the volume of speaker groups via voice command. This is only one problem of many with the hub 2nd gen. Never saw a device from Google with so many problems.
12-19-2021 10:38 AM
An interesting bit of info from Reddit on patent suit here
https://www.reddit.com/r/googlehome/comments/rjbpde/did_google_just_disable_stereo_pair_volume
The thread here started by Suzique in Australia seems to be getting most of the activity. Folks should probably go there for the latest. Check it out and give Suzique some Kudos.
For what it's worth, my Home app started all sorts of odd new behavior yesterday evening, Pacific time. I suspect big G is doing quite a bit of house cleaning and rearranging due to the suit. It sure would have been nice if I'd known to expect barrelrolls from Home app & Nest Minis.
Google could save many headaches for users if they'd make some sort of statement about system churn wrt the Home system and specifically speaker setup. If I expected this I would have just left things alone and rode it out rather than doing hours of troubleshooting and factory resets.
Ah well... at least we now know to expect oddities untill January-ish when there's more activity with the suit.
Strap in folks, I suspect many (more) bumps ahead 😉
12-23-2021 04:09 PM
Well I don't want to jinx this but, it seems this afternoon my stereo paired minis decided to start responding to my volume change voice commands.
I can once again say, "Hey Google... Change volume to 25 (or 25%)" and volume is adjusted as expected. This works without having to first pause any currently streaming audio.
For the past couple days I have not done any reboots, resets or other troubleshooting, other than to keep trying standard voice commands.
There was one change to my environment, a Google Chromecast with Google TV was added and setup process completed (I had a gift card & couldn't resist sale). This was yesterday evening. At that time, my minis were still not responding properly to voice commands, both before and after Chromecast setup.
So, something happened on the backend for my pair, late morning to mid-afternoon Pacific time.
Crossing my fingers that whatever was fixed stays fixed.
Of course, yesterday and this morning, my music alarm failed. In the same timeframe, playing my news selections became wonky.
Lol... ah well, the alarm on my Android phone still works fine and playing news is less important to me than vocal volume adjustments.
Thank you G for fixing (I hope) my issue before Santa arrives. 😉
-- list
12-23-2021 04:47 PM - edited 12-23-2021 04:48 PM
I'll be very interested to see how your speakers go. Mine often seem to work in the morning, but then stop late afternoon again...with the apologies. They were working this morning. ...but....I just tried again now and got the apology and Google says no!! I've given up playing with the settings and each day is different.
12-26-2021 05:15 AM
@Suzique Unfortunately, just as I was reading this post, my minis stopped working - again.
It was so nice having my stereo pair responding properly for the better part of a day. Then, flush.. down the drain again.
I reached out to Nest support chat late Christmas eve.. not expecting anyone to be available. My intent was to have the rep push an update from 1.54.277099 to 1.56.264660. Surprisingly, I got an almost immediate response.
Unfortunately, a firmware update was not offered. Instead, the rep walked me through what I'd already done a few times, factory reset. Once more couldn't hurt and I wasn't busy. When we were done the rep said G would monitor my Minis and asked that I not stereo pair or group them for 24 hours.
Following reset, name change and adding Minis back to my home all worked as expected. Voice volume changes, morning music alarm and reading the news all worked fine on both.
About 12 hours later both Minis started acting up again. I'm not getting the "I'm sorry" bit, but trying to transfer tunes from one to the other fails consistently, voice volume adjustments only work reliably on one, and the Home app is entirely unreliable showing which Mini is actively streaming.
While typing this post, Mini 1 said out of nowhere that it didn't understand and offered the definition of "glossary". No one home but me, TV volume is very low and no one on it said anything like Ok/Hey Google. I even replayed the show a few times to see if Minis would respond again, nothing. Bizarre...
I'm curious why support documentation shows production firmware for Nest Mini is 1.54.250118, preview firmware is 1.56.264660, and my Minis came with 1.54.277099. Seems like I'd likely be better off with production or preview. I wish a change log was available.
Since Minis are going to misbehave either way, I returned them to stereo pair.
Frustrating...
I emailed the support rep with an update and will post here when/if I hear anything.
>>Google<< How long must we go on without any public acknowledgement or proper fix?
I've seen posts from reps on this forum and feel a response to this issue is now long overdue.
Honestly, some poor soul posted that they received two Nest Minis for Christmas and keeps hearing "I'm sorry..." when trying to adjust volume. Truly a sad day when Christmas gifts arrive broken 😞
01-06-2022 04:33 PM
@FixSpkrPairVol
For what it's worth...just checked my firmware 1.54.277099
04-28-2022 11:21 AM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake
12-23-2021 09:10 PM
I'm happy to hear that your minis are working reliably now. Could you please post the firmware version that you are running? I'm still stuck on v1.54.277099 and waiting for v1.56.264660, which I believe will resolve multiple problems in addition to this one. Thanks!
12-23-2021 09:43 PM
@SamInPgh I'm on the same firmware version as you. At the moment my 2 x minis are behaving, but they are very erratic ...volume commands work for a while and then they don't.....
12-23-2021 04:55 PM
I stream music from I heart Radio app....which is when I usually change the volume....and I do this using speech commands, not via my phone.
Whilst playing it this morning, the volume command worked for a while and then it stopped. I stopped playing the music and then just asked Google to change the volume and it did. Started music streaming, and still able to change the volume...for now.
This is on a stereo pair of Google Nest Minis.
12-26-2021 11:06 PM
Response from Google Nest customer care, 26 Dec ~22:00 Pacific
"Thanks for reaching out to the Google Nest Customer Care Team. We are currently checking what we can do on this issue. We will make sure to keep you posted in this issue for resolution."
Well, at least one front line support person has read this and the post from @Suzique
01-02-2022 08:11 AM
When one device started responding with “the volume cannot be adjusted from this device” I thought it was just a quirk. Another device was just in the next room so it wasn’t a big issue. But now every device responds the same. The only way I can adjust the volume is to grab my iPad or pixel 6, open the app and adjust the group volume. What a pain in the A55. This seems to be a viral problem. I have tried all the recommended fixes, even the ones that don’t make much sense. Pretty sure it isn’t a home network or setting problem now. With music my primary use for these devices adjusting the volume is a big deal to me. Please fix this!
01-12-2022 02:27 PM
Say "Ok Google, Send Feedback"
I've been ranting at them. No idea if they are listening, but it sure feels good.