09-14-2022 06:51 AM
Hello. My children really enjoy the Family Bell Step-by-Step. I set up the first two offered in my Google Assistant settings under Family Bell. We would like to add more, but there does not appear to be an option to add more Step-by-step bells. My app is updated. Please help
09-19-2022 01:20 PM
Hey Cassafrass,
To make sure, have you tried these steps?
Tip: At the bottom of the Family Bell screen, customers can quickly add suggested bells to their schedule like meal and break times.
Best,
Alex
09-21-2022 06:47 AM
Yes I did all the steps. I have made many family bells and I am very familiar with it. The issue is not having an option to add any more step-by-step bells. Here is a screen shot.
09-21-2022 06:49 AM
Exactly
09-21-2022 07:49 PM
09-21-2022 06:46 AM
But how do you add steps to the bell? We'd like an after school bell with steps like the morning bell.
09-21-2022 06:49 AM
Exactly. I can add as many family bells as I want... But I (we) cannot add more step-by-step family bells.
09-21-2022 07:28 PM
Hi everyone,
Thanks for the additional details. Have you seen the option available before? We'd like to confirm so we can also check with the team if this is an issue others are encountering.
Let us know so we can check further.
Best,
Princess
09-21-2022 07:50 PM
I've only had the option of adding and editing the two generic step-by-step bells. There has never been an option to add steps to a family bell.
09-21-2022 08:20 PM
Hi Cassafrass,
Thanks for the details you've shared. We'll need to reproduce this on our end to see if there are any changes made on the app. We'll make sure to get back to this thread as soon as we have news to share.
Best,
Princess
09-26-2022 12:05 PM
Hi Cassafrass,
It's us again. As we have checked with the team, adding step by step options is limited to 5 steps only. Since you've mentioned that you want to add more of this option, we’d like to encourage you to send a feedback regarding this and for any features that you’re looking forward to using with our Google Nest devices.
Best,
Princess
09-26-2022 12:11 PM
No, you misunderstood me. I am only able to have two step-by-step bells with up two 5 steps each. I want to add more step-by-step family bells.
09-26-2022 03:17 PM
Hi Cassafrass,
Thanks for clarifying. After trying to add a bell, we were able to we were able to add up to 8 steps. Is there any way that you can try to use a different phone to compare what you are seeing on the other phone?
Best,
Princess
09-27-2022 06:43 AM
It's the same on my husbands phone. I cannot add more than the 2 step-by-step bells
09-27-2022 10:55 AM
Hi Cassafrass,
Thanks for checking. Can you tell us the iOS/Android versions of your devices? Also, kindly check if the Home app is updated on its latest version as well.
Best,
Princess
09-27-2022 11:22 AM
Android version 12. Home app is updated
09-28-2022 01:29 PM
Hi Cassafrass,
We can confirm that we can only create 2 step by step options on family bell. With regards to that, it would be best to send a feedback from your end and let's all hope that this feature would be available in the future.
Best,
Princess