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When I ask Google home to play music from Apple Music it says “playing music” then nothing plays

Dbguitar3337
Community Member

Hey so I’m having this issue playing music from Apple Music through my Google home I believe it’s a 1st gen but it could be 2nd I can’t remember. So when I ask it to play from Apple Music it says it’s going to play and then nothing but silence. This just happened randomly. I tried deleting both the home and Apple Music apps and reinstalling them as well as disconnecting Apple Music and reconnecting but still nothing is happening. Please help!!! 

7 REPLIES 7

tjc90
Community Member

I am having this same problem but with Spotify

Yeah it’s super frustrating. I’ve tried everything and there is nothing I can find that works 

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

Richard77
Community Member

Did anyone ever get ab answer to this?

 

frances
Community Specialist
Community Specialist

Hello Dbguitar3337, tjc90, and Richard77,

 

Thank you all for reaching out. I am sorry to hear that you are all encountering issues with your Google Assistant unable to play Apple Music. I understand your concern and would be more than happy to help look into this issue. First, I have some quick questions.

  • Is this a new issue? Was your device able to play Apple Music before?
  • Which Google Home/Nest device is this post in regard to? (model name, generation number)
  • When this issue occurs, do you see any error message on the apps itself?
  • What commands are you using to play Apple Music?
  • Are your other commands besides Apple Music working?

 

In regard to Spotify not working with Google Assistant commands, we are aware of this issue. The team is still working on resolving the issue, so in the meantime I recommend that you cast your Spotify from another device to your Google Home/Nest device.


Thank you.