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Original poster: Beth Lawrence 7487
I just moved into a new apartment and I'm trying to set up my Google Nest Hub. When I set it up it works as normal until it gets connected to my WiFi source. The screen just gets forever stuck on the "connected" screen and nothing will happen. I've had this for years, so I know it works, but since the move, it suddenly stopped. I've tried rebooting it through the app, and then it gets stuck on the "link account" screen even though my account is linked. I can change volume in the Home app, but if I try casting the screen turns white and nothing happens. It responds to touch, but I can't do much. I've factory reset it 10+ times now and this happens every single time.
I know it's not a device limit on the WiFi because I've been able to connect many other things afterward. I also have two google minis in the apartment that are (semi)working fine. I've cleared the cache on the google home app and restarting my phone as I've seen on another post, but that isn't helping either. I really cannot figure out what to do.
On a weird side note, I also cannot find the MAC address of the display. It isn't showing on the device or in the device settings on the app. Does anyone know where else it would be?
