White noise now intermittent, or stops

[M_K]

The Google Home Mini speaker has been used for months to play white noise for my baby without any issues. All of a sudden, recently, white noise no longer working properly - it intermittently cuts out or breaks up, causing the baby to wake up.

I have tried rebooting speaker and router multiple times, but still continues to happen every night.

Anyone know if there was a change recently?

Thanks

[JillG]

Hi @M_K 

I don't know of any known issues with the white noise ambient sounds.  Try a full reset as you already tried a reboot. 

If this doesn't help please report via feedback. You can do that in the Google Home app or by voice. Just say "Okay Google, share feedback" and then record the message.

[Biggsyboi]

Does the same happen when streaming music from Spotify? I haven't had this issue with white noise yet, but we do with Spotify, especially if it's playing on more than 1 speaker. The music will get choppy, cut out, and then stop playing completely.

[britishbadger]

I also have the same issue. I use the command "Play white noise for X hours." Where X is usually 10 or 12 hours. It used run through the night just fine, but now it is rare to hear the white noise still going when I wake up - and I will often restart it in the middle of the night if/when I wake up.

[luciaaa]

Hi. @M_K and @britishbadger,

Thank you for reaching out to the community. I'm sorry to hear that your Google Nest speaker unexpectedly stops playing white noise. Let's work together to find a solution.

To better assist you, I’d like to know: 

• What platform are you using to play white noise?

Since you've already restarted the speaker, try the following troubleshooting step:

• Reboot the Google Nest speaker from the Google Home app.

If this situation continues after rebooting the device, perform a factory reset on the Google Nest speaker. 

Feel free to ask any questions you might have along the way.

Best regards,

Ana.