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White noise stops around 3am every other night

Brookertron
Community Member

Hi

I have been using my Google Home Hub (Nest Hub 1st Gen) for ambient white noise during the nights for the last few weeks. 

It works fine for one night and the next it stops at around 2 to 3am. I have noticed that this happens every other night consistently. It may sound strange, but it wakes me up when it stops! 

Any ideas why this is happening and how it can be solved? 

Many thanks 

 

 

10 REPLIES 10

Brookertron
Community Member

Hi

The only solution I found was to reboot the display every day. 

Hope this helps someone. 

Azarco
Community Specialist
Community Specialist

Hey Brookertron,

 

Thanks for reaching out — let's check this out.

 

Ambient sounds will continue to play for 12 hours if not turned off. Aside from rebooting it,have you tried resetting your Google Nest Hub?

 

Best,

Alex

Hi Alex

Thanks for your reply. 

I am now using a Hub Gen 2 which does not have the problem. 

I think the issue with the older Hub was that it plays for 12 hours even if you stop it in the morning. So, if you run it for 9 hours one night, the next night it will stop after 3 hours (Unless you reboot it to reset the countdown). 

Stephen 

Azarco
Community Specialist
Community Specialist

Hey Brookertron,

 

Thanks for updating us. Ambient sound should be able to automatically reset even if you manually stop it in the middle of playing. Could you please provide us the cast firmware version of your older Nest Hub and it software version?

 

  1. Open the Google Home app.
  2. Touch and hold the device.
  3. At the top right, tap Settings > Device information.
  4. Under Technical information, find Cast firmware:X.XXX.XXXXX.
  5. Go to System Settings > About Device > Operating System Version.

Regards,

Alex

Hi

Here is the requested information :

Cast firmware: 1.60.305621 

Thanks 

Azarco
Community Specialist
Community Specialist

Hey Brookertron,

 

Thanks for the additional information. How about the Operating System Version of your Nest Hub. Once obtained, kindly fill out the form. Let us know once done.

 

Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey Brookertron,

 

Have you had the chance to fill out the form? 

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey Brookertron,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess