Why are my Google speakers 'choppy' when I play music regardless of the streaming provider?

[Rdianco]

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Original poster: Stuart Ostick 

When I play music to my Google Home speakers it's always 'choppy' on various speakers in the group.

[frances]

Hi Stuart Ostick,

Thanks for reaching out. Oh no! Having choppy music sounds very unpleasant. I understand your concern and would be more than happy to help find a solution. First, I have some questions to get a better understanding of the situation.

• Which Google speakers is this post in regard to? (model name, generation number)
• Is this a new issue or has this always been happening?
• Do you have an example of how your audio is 'choppy'? 
  • Is the music pausing? Does the speaker not sound clear?
• Does this issue only occur in speaker groups or even when it's just the device by itself?
• What troubleshooting steps have you tried to the device itself?

I look forward to your response, thanks! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.