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Why do my speaker groups disappear and then prevent me from creating new ones?

Alreadyregister
Community Member

Speaker groups disappeared. When I try to add a new one, Google home app says no devices are connected to network even though I’ve got six speakers connected that work fine independently. I’m getting frustrated looking in Google support and seeing questions like this going unanswered for months. 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

So sorry to hear that the option to create speaker groups has disappeared, that's definitely confusing, but I'm happy to help. 

 

We are currently investigating similar reports about this and our team is  working on a fix. Please don't forget to submit a feedback by saying "Hey Google, send feedback" or you can send it via the Google Home app by following these steps. I'll update this thread once I got an update from the team.

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS