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Why do the super-geniuses at Google take forever to fix simple problems?

ToddL1
Community Member

Why can’t the company that once boasted of their ambitious endeavor to “solve death” get their own cameras to stream on their own displays without pausing all cast media in the home? We’ve had intercoms since the 1930s, so why can’t the broadcast feature on Google Home be synchronized so that it’s actually intelligible? Comments? Very curious.

15 REPLIES 15

Ashepherdson
Gold Product Expert
Gold Product Expert

With millions of customers, dialects, accents, wifi signals, construction layouts, factors in general it can take some time to get things just right.  If your having a specific issue let us know we can try to help of course, keeping in mind we are community members not google employees or engineers.  

ToddL1
Community Member

I don’t think that mitigates circumstances at all. The size and complexity of the market has little to do with breaking your own incredibly simple product features and just leaving everything that way for months or years. Is that what the American consumer is supposed to accept? Nor does it account for the tone-deaf customer service in relation to fixing or maintaining basic audio/visual tech that we’ve mastered as a species in other forms for decades… but in terms of specific problems, the two problems I mentioned above are a good start. (1) There’s currently no way to view Nest Cam from Nest Hub 1st Generation without infinitely pausing access to all paid streaming media (all Google devices and services), and that’s been a known problem since July. This means tons of People can’t view baby monitors. People can’t view security cams. (2) since I mentioned it, and it pales in comparison, but There’s been no way to use the silly broadcast feature if you have more than one speaker in the home without creating a nonsensical echo chamber throughout the house, and it’s been that way for years. Why even roll out a feature that works this way? I know there are no engineers or Google employees here to blame. Come out, wherever you are.

Ashepherdson
Gold Product Expert
Gold Product Expert

Okay so for the two issues you mentioned, not sure about not being able to see cameras on nest hub, I just checked mine no issue.  You click home control, cameras, and it should show up.  Can you tell me what you see?

For broadcast, yes the Google Homes will all speak your message when you broadcast, unless you set the ones you do not wish to as do not disturb.  Would this work for you as a work around?  

Keep in mind , I am just trying to help here, just another traveler on the road! 

 

Not sure whether all hubs are affected, whether you’re using gen 1, or whether you’ve been upgraded to Fuchsia OS yet, but this is a known problem. Please Google “Nest Hub Bug Pause.”

I appreciate your help, but Google engineers need to fix this.

frances
Community Specialist
Community Specialist

Hi All,

 

Thanks for your patience. The issue of media pausing when a camera is being streamed should now be resolved! 

 

Please let me know if you are still encountering this issue or not. I look forward to your response. 

ToddL
Community Member

After months of waiting, the first issue was merely replaced with another issue. Now instead of pausing, all media volume is lowered to the point of being almost inaudible as long as there’s a Nest camera streaming to any hub. There are several reports confirming this, although not everyone experiences it. It may be linked  to the setting “lower volume while listening,” as disabling it has been reported to resolve the issue for some. But that feature is important.  I’m getting sick of hearing myself complain, but the chronic bugs and malfunctions are really unacceptable and infinitely more annoying than anything I may repeatedly post. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

ToddL
Community Member

As several people have mentioned previously, media no longer pauses, but speaker volume throughout the home now drops to inaudible levels whenever cams are streaming to a hub if the “lower while listening” feature is on. This secondary problem has persisted for many weeks, so the hub bug hasn’t been fully resolved. I’m not holding my breath for a solution anytime soon. Months and months went by before they managed to even partially address the original problem, and they ended up exchanging it for a new problem. Not everyone experiences the new problem, which makes it much easier for them to ignore I guess. I have no idea how anyone stands for this. I’ve lost all confidence in this product line. I suppose you can close this thread. Nothing’s going to be done.

frances
Community Specialist
Community Specialist

Hi All,

 

First, thank you Ashepherdson for helping troubleshoot this issue.


Apologies for the delayed response on my end and I understand this experience has been frustrating. The team is aware of this issue and working on a fix which will be rolled out soon. I'll share more details as they become available and appreciate your patience as we work through this. 

 

Thank you!

ToddL
Community Member

I understand this is a volunteer forum, so this is directed at the Google staff. It’s important to understand that this more than just “frustrating,” and it can’t be resolved with cordiality or phatic pleasantries. I’m heavily invested in Google. My whole network depends on the crucial ability to stream security cams to displays while media is being simultaneously cast to devices, so my entire Google ecosystem has been effectively crippled for several months. It’s appalling that this could be allowed to persist for even one day, let alone several months without word. Threads on this topic have been closed and locked. Google has been silent.  This requires an immediate fix!! No more excuses!!

ToddL1
Community Member

This issue is known to tech reporters. It prevents Google Home customers from viewing their subscription services throughout the household while simply trying to monitor their Nest cameras on their Nest hub displays. Clients have reported being unable to access baby monitors and security cameras through the hubs that they purchased for that express purpose. Why isn’t this being addressed in a timely manner, and why did Google Community Specialists lock out the original thread without offering a solution?

Purchased a hub v2 and it works just fine! Can I please have a refund or a replacement for all my v1 units? Seem like that's a quick and simple solution.  

I’m not sure that Fuchsia OS has been released yet on the second generation hubs. At least according to Wikipedia, it was introduced on first generation hubs only. Fuchsia OS has been implicated as the source of the problem, so it could be just a matter of time before ALL of our hub displays become virtually unusable.

snipav1
Community Member

Same here. Been waiting on this fix since July. Really don't understand why this hasn't been addressed.

Fb02270917
Community Member

Purchased several Nest Hub v1s when they came out to use with nest cams as baby Monitors. Fuchsia released and now cannot use any streaming services in the house and have cameras active on Nest Hub v1s. It is limited to JUST v1 as I have purchased a v2 and they seem to work just fine. This is a MAJOR security, health and safety issue and a serious Defect.