09-28-2022 04:34 AM
I have recently acquired a new dual band router with new network and password and for some reason my nest mini's will not connect to new WiFi. All of my other devices in the home have connected without any problems. I have tried everything from rebooting the router to factory resetting the nest mini and everything in between, I am at a loss as to what to try next, any help appreciated, thank you
10-03-2022 10:40 AM
Hey Tezza_5,
Thanks for reaching out. We're sorry for the trouble this may have caused you — let's see what's going on.
A quick question: what message are you getting when you tried connecting your Google Nest Mini to your new network? Make sure your Nest Mini is within 15-20 feet of your router. If you're using an iOS, make sure Local network access is turned on for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app. Give these steps a try:
Keep us posted!
Best,
Alex
10-04-2022 12:53 PM
Hi I've tried all of the above and still saying couldn't connect to WiFi. Do you think my nest mini's need an update? to connect to a dual band. I'm at a loss I've tried everything. Thank you
10-04-2022 03:28 PM
Hey there,
Thanks for trying that. Google Home/Google Nest devices can only be updated if it's connected to the network. Could you try these additional steps:
Keep us posted.
Thanks,
Alex
10-07-2022 03:32 PM
Hi Tezza_5,
It's me again. Have you tried the steps above? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Regards,
Alex
10-08-2022 09:48 PM
Hey there,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi
10-09-2022 01:46 AM
Hi sorry not got back to you sooner, been busy, I'm going to try using another phones hotspot to see if that works, I'll keep you posted. Thank you
10-09-2022 06:17 AM
Hi, I managed to connect my nest mini's via mobile hotspot, but as soon as other mobile, switched off n I connected to my router they disconnected, what more can I do, I love my nest mini's and not being able to use them is very frustrating.
10-09-2022 11:11 PM
Hey Tezza_5,
Thanks for coming back to us. This looks like an issue with your network since your speaker is working when connected to your mobile hotspot. Have you tried checking your router settings? Make sure that AP isolation is disabled and UPnP must be enabled.
Cheers,
Muddi
10-10-2022 09:35 AM
Hi thank you I've had a look at my router settings and as far as I can see, Ap is off and UPnP is on, could it be my router is blocking the Mac address of my mini if so do you know how I find Mac address so I can input into router settings thank you
10-10-2022 09:03 PM
Hey Tezza_5,
It's our pleasure! Follow the steps below to locate the MAC address of your Nest Mini:
Locating MAC address on mobile during initial setup
Locating MAC address on mobile after Google Home is set up
Hope this helps.
Cheers,
Muddi
10-12-2022 05:36 AM
Hi thanks for the info, I found the Mac addresses for my mini's and inputted them into my routers white list, then I reset my router and my mini's and they still won't connect to my WiFi I just don't understand how there can be a problem with my router when all other devices in my home have connected without any problems, I'm now very frustrated ********
10-12-2022 01:10 PM
Hi Tezza_5,
We appreciate all your efforts on trying the steps suggested above. I know that you have done a lot of troubleshooting steps, however since all your Google Nest speakers are experiencing the same thing after setting it up using a new router, it's best if these settings are met:
Configuring your Router Settings
Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Let us know if these helped.
Best,
Princess
10-15-2022 11:34 PM
Hey Tezza_5,
How was your device? Let us know if you still need help, and we're happy to lend a hand.
Cheers,
Muddi
10-16-2022 11:50 AM
Hi thanks, but it's just getting too complicated for me now, re changing router settings etc, I shouldn't have to go through all these changes, I was reading that some nest mini's are not compatible with routers with dual broadband widths, if that's true then I'll never be able to connect mine, but thanks for all your help.
10-16-2022 05:15 PM
Hi Tezza_5,
We understand. Should you need help with your devices in the future, please do not hesitate to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi
10-19-2022 07:48 AM
Hi Muddi, I just wanted to tell you I've finally connected my nest mini's. I had a spare Tplink router and googled about connecting it to my new router and it has actually worked, so it was definitely my new router that was blocking connection, anyway I'm a happy bunny now, thank you for all your assistance and can't praise you all enough. This community page is such a good idea. Thank you
10-19-2022 09:00 AM
Hi Tezza_5,
Thanks for posting and for sharing what you've done to have your concern resolved. We're glad to hear that you've sorted it out although it took a few tries — thanks for not giving up on it. Feel free to let us know if you have any further questions here.
Best,
Dan
10-22-2022 12:45 PM
Hey there,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks,
Dan