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WiFi Connection issues

Tezza_5
Community Member

I have recently acquired a new dual band router with new network and password and for some reason my nest mini's will not connect to new WiFi. All of my other devices in the home have connected without any problems. I have tried everything from rebooting the router to factory resetting the nest mini and everything in between, I am at a loss as to what to try next, any help appreciated, thank you 

18 REPLIES 18

Azarco
Community Specialist
Community Specialist

Hey Tezza_5,

 

Thanks for reaching out. We're sorry for the trouble this may have caused you — let's see what's going on.

 

A quick question: what message are you getting when you tried connecting your Google Nest Mini to your new network? Make sure your Nest Mini is within 15-20 feet of your router. If you're using an iOS, make sure Local network access is turned on for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app. Give these steps a try:

 

  1. Go to iOS Settings> Wi-Fi. 
  2. Connect to the Wi-Fi network that matches the device they're setting up. 
  3. Look for something like GoogleHomeXXXX.k, GoogleHomeXXXX.o, or GoogleHomeXXXX.p. 
  4. Navigate back to the Google Home app. 
  5. The device should now be detected. Start setting up your device.

Keep us posted!

 

Best,

Alex

Tezza_5
Community Member

Hi I've tried all of the above and still saying couldn't connect to WiFi. Do you think my nest mini's need an update? to connect to a dual band. I'm at a loss I've tried everything. Thank you 

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for trying that. Google Home/Google Nest devices can only be updated if it's connected to the network. Could you try these additional steps:

 

  • Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
  • Reboot your Nest Mini, phone and router to refresh the connection.
  • Reinstall your Google Home app.
  • Use a mobile hotspot to set up your devices (To isolate the issue). You need to have a separate phone that will serve as a source of internet (mobile hotspot) and the other as your setup device. Connect your setup device to the other phone's mobile hotspot and let's attempt to set up the Google speakers on that network and let's see if it will connect.

Keep us posted.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hi Tezza_5,

 

It's me again. Have you tried the steps above? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Regards,

Alex

Muddi
Community Specialist
Community Specialist

Hey there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

Tezza_5
Community Member

Hi sorry not got back to you sooner, been busy, I'm going to try using another phones hotspot to see if that works, I'll keep you posted. Thank you 

Tezza_5
Community Member

Hi, I managed to connect my nest mini's via mobile hotspot, but as soon as other mobile, switched off n I connected to my router they disconnected, what more can I do, I love my nest mini's and not being able to use them is very frustrating.

Muddi
Community Specialist
Community Specialist

Hey Tezza_5,

 

Thanks for coming back to us. This looks like an issue with your network since your speaker is working when connected to your mobile hotspot. Have you tried checking your router settings? Make sure that AP isolation is disabled and UPnP must be enabled. 

 

Cheers,

Muddi

Tezza_5
Community Member

Hi thank you I've had a look at my router settings and as far as I can see, Ap is off and UPnP is on, could it be my router is blocking the Mac address of my mini if so do you know how I find Mac address so I can input into router settings thank you 

Muddi
Community Specialist
Community Specialist

Hey Tezza_5,

 

It's our pleasure! Follow the steps below to locate the MAC address of your Nest Mini:

 

Locating MAC address on mobile during initial setup

 

  1. From the Connect to Wi-Fi screen, tap the 3 dotsMore menu iconlocated in the top right corner.
  2. Tap Show MAC Address.

 

Locating MAC address on mobile after Google Home is set up

 

  1. Make sure that the mobile device or tablet is signed in or linked to the same account as the Google Nest display, Google Home speakers, and/or Chromecast device.
  2. Open the Google Home app.
  3. Select the device card of the speaker or display.
  4. At the top right, tap Settings > Device information.
  5. Under Technical information, locate the MAC address.

 

Hope this helps.

 

Cheers,

Muddi

Tezza_5
Community Member

Hi thanks for the info, I found the Mac addresses for my mini's and inputted them into my routers white list, then I reset my router and my mini's and they still won't connect to my WiFi  I just don't understand how there can be a problem with my router when all other devices in my home have connected without any problems, I'm now very frustrated ********

Princesss
Community Specialist
Community Specialist

Hi Tezza_5,

 

We appreciate all your efforts on trying the steps suggested above. I know that you have done a lot of troubleshooting steps, however since all your Google Nest speakers are experiencing the same thing after setting it up using a new router, it's best if these settings are met:

 

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device. 
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses. 

Configuring your Router Settings
 

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

 

Let us know if these helped.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Tezza_5,

 

How was your device? Let us know if you still need help, and we're happy to lend a hand.

 

Cheers,

Muddi

Tezza_5
Community Member

Hi thanks, but it's just getting too complicated for me now, re changing router settings etc, I shouldn't have to go through all these changes, I was reading that some nest mini's are not compatible with routers with dual broadband widths, if that's true then I'll never be able to connect mine, but thanks for all your help.

Muddi
Community Specialist
Community Specialist

Hi Tezza_5,

 

We understand. Should you need help with your devices in the future, please do not hesitate to start a new thread in the community and we’ll be happy to help.

 

Cheers,

Muddi

Tezza_5
Community Member

Hi Muddi, I just wanted to tell you I've finally connected my nest mini's. I had a spare Tplink router and googled about connecting it to my new router and it has actually worked, so it was definitely my new router that was blocking connection, anyway I'm a happy bunny now, thank you for all your assistance and can't praise you all enough. This community page is such a good idea. Thank you 

Dan_A
Community Specialist
Community Specialist

Hi Tezza_5,

 

Thanks for posting and for sharing what you've done to have your concern resolved. We're glad to hear that you've sorted it out although it took a few tries — thanks for not giving up on it. Feel free to let us know if you have any further questions here.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Dan